Frequently Asked Questions

Orders & Payment

What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, American Express) and PayPal. All transactions are processed securely through encrypted payment gateways.

Can I modify or cancel my order after placing it?

We begin processing orders quickly to ensure fast dispatch. If you need to modify or cancel your order, please contact us within 24 hours of placing it at info@artisanyun.com. We will do our best to accommodate your request.

Is it safe to shop on ArtisanYun?

Absolutely. Our store uses SSL encryption to protect your personal and payment information. We never store your payment details on our servers.

Shipping

Where do you ship to?

We ship internationally, with a primary focus on North America (USA & Canada), the United Kingdom, Australia, and select European countries.

How long does shipping take?

Orders are processed within 2–5 business days. Estimated delivery times are:

• North America: 10–18 business days
• Europe & Australia: 14–21 business days

Please note that delivery times may vary due to customs clearance and local postal conditions.

Will I receive a tracking number?

Yes. Once your order has been dispatched, you will receive a confirmation email with your tracking number and a link to track your shipment.

Are there any customs duties or import taxes?

International orders may be subject to customs duties and import taxes depending on your country's regulations. These charges are the responsibility of the recipient and are not included in our product prices or shipping fees.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery for items that are unused and in their original condition. Please contact us at info@artisanyun.com to initiate a return.

What if my item arrives damaged?

We take great care in packaging every order. If your item arrives damaged or defective, please contact us within 7 days of receipt with photos of the damage. We will arrange a replacement or full refund at no additional cost to you.

Who pays for return shipping?

Return shipping costs are the responsibility of the customer unless the item is damaged, defective, or incorrect.

Products

Are your products handmade?

Yes. Every product in our collection is handcrafted by skilled artisans using traditional techniques. As a result, slight variations in colour, texture, and pattern are natural and add to the uniqueness of each piece.

How should I care for my ArtisanYun products?

Care instructions vary by product type. General guidelines are included with each order. For specific care advice, please refer to the product description or contact us directly.

Do you offer gift wrapping?

We take pride in our packaging. All orders are carefully wrapped to protect the craft inside. If you would like a personalised gift message included, please leave a note at checkout.

Contact Us

Still have questions? We'd love to hear from you. Reach us at info@artisanyun.com and we'll get back to you within 1–2 business days.